From an Azura Family Member: “Laura was the main deciding factor to my choosing Azura Memory Care in Oconomowoc. I visited 8 different facilities… Azura was number 7 in my visits. I had called and talked to Laura on the phone and made an appointment to visit the facility. I arrived and she was expecting me and met me at the front door… We talked for the better part of an hour and it was very obvious that Laura was interested and concerned about the situation with my wife. We talked about the care I was currently giving to [my wife] and the fact that I was becoming very stressed with the routine.
This was the first facility I had visited that I sensed a real interest and concern in my wife and my well being… I was very impressed that she was greeting the residents as we toured and calling them by name. They were responsive to her and she certainly was not a stranger to them. I was very impressed with the facility and especially the focus on memory care.
After we toured the facility, Laura invited me back into the office and asked if I had any more questions. I thanked her for taking time to talk with me and answer many questions and show me the facility and explain the care program. I sensed a real concern for the well being of all the residents and genuine concern for them by all the staff.
We talked a little more and I was having a hard time holding back the tears as i thanked Laura for her time. I told her at that time I was most impressed with her and the operation than any place I had visited yet. She gave me a packet of material and an application if I was interested. When I got up to leave, she asked if it was alright to give me a hug which I told her would be welcomed. I toured one more facility after that but I was convinced that when I needed to place my wife this was by far my choice of all the places.
When I decided it was time to place [my wife], I filled out the application and called Laura to make an appointment to bring in the application and discuss it with her. We went over the application and she was very helpful with my questions and gave me help with some items I needed help with… Laura and her staff were there to greet us at the door and [made] my wife feel at home which I greatly appreciated as she had not been to Azura before that day.
This was a very humbling experience for me and the most difficult decision I had had to make in my lifetime. My wife and I have been married 58+ years and it was not easy to place her away from home. Laura was absolutely the deciding factor in my choosing Azura. She gave me complete confidence that even though this was a difficult decision on my part, it was in my and [my wife’s] best interests and assured me she would be well taken care of.”
This testimony exemplifies all of our Core Values and is one of many reasons Laura is recognized as TRUE BLUE in the eyes of her fellow team members and the many family members she has helped welcome to Azura. Thank you, Laura, for all of the ways you help not only our residents, but their family members RECOVER during this time in their lives. You are EXCEPTIONAL and we RETAIN the finest in you!